Complaints policy

We constantly strive to give you the best possible care and attention. We operate an in-house complaints system. If you are at all unhappy about any aspect of our service please ask to speak to the Practice Manager. Alternatively, you can write to the Practice or send an email to nel.b81087@nhs.net.

If you do not feel like we have handled your complaint appropriately, please contact our commissioning organisation:

Humber and North Yorkshire Integrated Care Board
Health House
Grange Park Lane
Willerby
HU10 6DT

Email: hnyicb.contactus@nhs.net

Further written information is available regarding the complaints procedure here (Complaints Policy), and from reception.